Craving some Chinese food but don't feel like making any phone calls and having to wait for 15 minutes after they ask you a zillion questions about where you live, which turn exactly, your number, your order... I decided to search online for a quicker, better and more technological way to eat. Searching for (Chinese Restaurant Delivery Lebanon) I've discovered that Chopsticks has this new online system for ordering. How it works:
- Remember to register first since registering after you prepare your order deletes all previous work.
- Prepare your order and choose your favorite dishes.
- Confirm the address and add any additional notes.
- Wait 45 minutes and enjoy your meal.
- Spring Rolls LL6,000
- Vegetable noodles LL8,500
- Singaporian noodles LL12,500
- Steamed rice LL4,750
- Lemon shrimps LL22,250
- Baked Shrimps LL22,250
- Sweet and sour chicken LL12,500
- Orange chicken LL12,500
- Sweet and sour beef LL14,000
The delivery experience:
- Charbel with his gentle professional voice called to inquire about the order and double check.
- We received the food in exactly 60 minutes.
- The order was clean and extremely hot, exactly like you would experience it in-house.
- Food was served in colorful carton boxes preserving the perfect temperature and avoiding spills
- Sealed bags containing a complete high standard black cutlery set, chopsticks and napkins are sent with the order.
- The food quality and taste are perfectly good.
Important fixes to the online ordering system:
- The website width is bigger than any browser used and moving left and right is very annoying.
- Its important to create an auto-save system on the website not having to enter the username and password every time.
- Pointing the mouse to one of the menu items should open a small square explaining the item and listing its ingredients.
- Before finalizing the order, the possibility to amend and add more is important.
- A confirmation email was received 40 minutes later from a G-mail account. It is unprofessional for companies to use other than their server. ([email protected]) is the email to use.
- The online delivery system should be quicker and better synchronized between the office and branches.
I accept all the mistakes considering that the system is at its debute stages and I personally wish Chopsticks success in their professional improvements.